Privacy Policy

itel.services and its subsidiaries and other affiliates (“itel.services”) recognize and support the privacy rights of all persons, and we respect these rights when we collect and process personal information (“PI”). We have developed and adopted this Privacy Policy to describe our privacy values and guide our processing of personal information. By purchasing, subscribing to, or utilizing the Products and/or Services, or registering to attend, attending, and/or participating in any itel.services sponsored events or other events in which itel.services participates, you agree to be bound to the terms and conditions of this Privacy Policy.

The obligations and responsibilities set out in this Privacy Policy are applicable to itel.services and its personnel and will be made available on itel.services’s website (www.itel.services/privacy-terms/). The obligations and responsibilities set out in the Privacy Policy are in addition to any other applicable policies or agreements entered with itel.services and any applicable laws and/or regulations.

General Statement

itel.services is dedicated to the use of Voice over Internet Protocol (VoIP) and related technologies to improve the telecommunications industry and the lives of individuals throughout the world.

itel.services’s goal is to deliver carrier-grade communications services to all its Clients, at a reasonable price and to make available all the benefits that VoIP offers as broadly as possible. To achieve this goal, a Privacy Policy is necessary.

Scope

At itel.services, privacy matters. itel.services respects the privacy of its Clients and other individuals with whom itel.services has business interactions

This policy is global, applying to all itel.services locations. It applies to personal information regardless of format. For example, the policy applies to computerized records and electronic information as well as paper-based files.

It is also applicable to all personal information that is collected, maintained, or processed by itel.services. The concepts enumerated in this policy will guide itel.services’s selection and expectations of its Clients, partners, agents, and/or contractors to whom itel.services transfers and relies on the processing of personal information.

itel.services provides the technology platform for hosted or “cloud” unified communications as a service offering (UCaaS). These Products merely act as a conduit for data transmitted by third parties and Subscribers. itel.services processes personal information that is controlled by or originated from other companies, such as our Clients or other business partners. itel.services also processes personal information while providing support for itel.services communications products. itel.services shall protect personal information, comply with all laws that regulate the processing of such personal information, and process the information only as authorized by the data controller or the data subject. Accordingly, itel.services relies on the guidance and direction of the Client (as the data controller), who determines the purposes of processing such personal information. In some cases, itel.services may collect and process personal information for our own business purposes and shall comply with the applicable privacy laws concerning itel.services processing.

While itel.services does process data in its role of providing a technology platform, it does not own, control, or direct the use of any of the personal information stored or processed by any Client or Subscriber. itel.services only processes such personal information to provide and invoice for purchased and/or subscribed Products and Services.

Data Processor

itel.services shall protect personal information, comply with all laws that regulate the processing of such personal information, and process the information only as authorized by the data controller or the data subject. Accordingly, and in its role as a data processor, itel.services relies on the guidance and direction of the Client (as the data controller), who determines the purposes of processing such personal information. In some cases, itel.services may collect and process personal information for our own business purposes and shall comply with the applicable privacy laws concerning itel.services processing.

What Information We Collect or Process

itel.services processes and in certain situations collects personal information as needed to deliver its Products and Services and manage its business. When collecting personal information, itel.services does so in a reasonable and lawful manner.

The types of information and the purposes for which itel.services collects or processes personal information may include:

Indirect End User Phone Contact Information (Personal Identifiable Information)

itel.services acts as a data processor with regard to indirect end-user personal identifiable information and our Clients act as the data controller of such data. During itel.services’s processing and protection of such data, all use will be in conformity with the data controller’s instructions.

Specifically, only when enabled via system permission on itel.services Mobile App Android and itel.services Mobile App iOS, itel.services shows personal contacts within the respective application. When the user sends an SMS message to one of his/her phone contacts, or when the user initiates a call to one of his/her phone contacts, the phone number is sent securely through itel.services’s API. itel.services does not store this number with any other PII, and it cannot be directly or indirectly attributed to any person or persons; itel.services stores only the phone number and pertinent metadata to be compliant with all applicable state and federal laws, and itel.services does not share this data with any advertisers or third parties under any circumstances. A user can revoke phone contact access on his/her mobile device at any time, and his/her app experience is not hindered or interrupted.

itel.services Mobile App Android and iOS also uses Gravatar, only when enabled via Settings and UIConfigs, which is a service that provides avatar images linked to the MD5 hash of the user’s email address. This means that, only when Gravatar use is enabled, we hash each contact’s email address and send it to Gravatar to try and retrieve an avatar image. MD5 hashes cannot be directly or indirectly attributed to any person or persons, and we only send the MD5 hash to Gravatar, never the email address in plain text. As with phone contacts, a user can revoke Gravatar access at any time in Settings or via UIConfig, and his/her app experience is not hindered or interrupted.

CLIENTS

itel.services uses such personal information only for relevant, appropriate, and customary purposes. itel.services will not share or disclose personal information for purposes other than as described herein. Capitalized terms used in this Privacy Policy shall have the meaning as given in Client’s Master Services Agreement (MSA). The following are examples of some of the personal information itel.services may process.

Business Contact Information:

itel.services may collect and use personal information about individual contacts of Clients and others who access itel.services public websites, knowledge bases, forums, ticket systems, or provide personal information through other means. Such information may include but is not limited to account information, first/last name, company name, title, and responsibilities, work email address, work mailing address, telephone numbers, login information, device identifiers, as well as additional information provided by such individuals while receiving Products and Services from itel.services and/or requesting information about itel.services. We will use such information for the purposes of providing Products and Services, support, conducting data analytics and product assessments and related activities, and providing information regarding itel.services Products and Services.

Customer Proprietary Network Information (CPNI):

Customer Proprietary Network Information (CPNI) may include information regarding quantity, destination, technical configuration, location, amount of use, and related billing information of telecommunications, interconnected and/or non-interconnected Voice over Internet Protocol (VoIP) services. This may include but is not limited to the phone numbers that you call or send messages to (or the phone numbers that you receive these calls and messages from) through our Products and Services. The date, time, and duration of the calls may also be collected. This data is used for billing and service level assurance.

itel.services provides Products and Services that are primarily for the benefit of Clients and Subscribers in that itel.services transmits, routes, switches, or caches information. These Products and Services merely act as a conduit for data transmitted by third parties and Subscribers. itel.services does not determine the purposes and means of processing this personal information. Except for Subscriber data provided by the Client (the Subscribers service provider) for which itel.services is merely providing a conduit for transmission, the subscribed services are of such a nature that, in most instances, itel.services requires and collects only essential CPNI and billing information; and opting out or declining to provide the requested data may hinder the provision or delivery of subscribed services. However, for CPNI data that is collected by itel.services that is not subject to the control of others, itel.services shall obtain consent from the user for the processing of this data.

itel.services collects end-user CPNI while providing Product support. This data may pertain to Clients of itel.services or Subscribers (e.g. end-users of itel.services’s direct Clients). This data may include IP address, telephone number, email address, call detail records, call recordings and other information sufficient to identify an individual end-user.

Indirect End User’s CPNI:

itel.services acts as a data processor with regard to indirect end-user personal information and our Clients act as the data controller of such data. During itel.services’s processing and protection of such data, all use will be in conformity with the data controller’s instructions.

Direct End User’s CPNI:

itel.services typically collects and processes direct end-user (e.g. Clients, vendors, and partners) personal information for the purposes of providing Products and Services, support, conducting data analytics, and managing product performance.

Messaging, Voicemail, Video, and Media Files:

itel.services provides Products and Services that facilitate the recording and storage of audio and video by way of features such as but not limited to voicemail, call, and conference recording. Users may elect to store or record personal information within these resources at their discretion.

Anonymized, Non-Identifying Voice and Traffic Data

itel.services may use anonymized, non-identifying data collected from use of our Stratus and Enswitch Portal and other itel.services Products and Services. This anonymized, non-identifying data may be used to enhance such items, but is not limited to, voice activation, improve traffic analysis algorithms and techniques, and recognition algorithms. This processing is executed under applicable terms and supports itel.services’s legitimate interests in tuning, maintaining, and enhancing these Products and Services.

Cookies

itel.services websites may use cookies to collect certain kinds of personal information about Subscribers or users. For more information on how itel.services uses cookies and choices available to Subscribers and users please refer to the following section.

How We Collect Information

We collect information in various ways, including the following:

When you use one of our Products or Services, itel.services collects, and stores certain information that you provide directly. We also collect information about your use of the Products and Services.

Cookies and Similar Collection Methods

itel.services also collects technical information about your usage of the Products and Services, and we use various technologies to collect information about cookies, IP addresses, device type and device identifiers, application state, and the date and time of activity with our Products and Services, and other similar information. itel.services may associate this information with your user identification and/or account number for our internal use.

Other Passive Site Tracking

Websites may also utilize Internet Protocol (IP) addresses and log files to identify network and server concerns and problems. itel.services also utilizes web beacons and other passive tracking mechanisms to perform standard website traffic analysis in a similar manner to how we utilize cookies.

Credit Card Information

itel.services only collects credit card information to bill for purchased or subscribed to Products and Services. itel.services utilizes third-party credit card payment processing agents (where these agents are required to implement reasonable and appropriate measures to protect and secure this information from loss or misuse) solely for the purpose of processing payments for those Products and Services purchased or subscribed to. These payment processors’ use of your personal information is governed by their privacy policies, as well as adhering to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like American Express, Visa, Mastercard, and Discover.

HOW DOES itel.services UTILIZE COOKIES

General Information about Cookies

A cookie (also known as an HTTP cookie, web cookie, or browser cookie) is a small piece of data sent from a website and stored in a user’s web browser while the user is browsing that website. Every time the user loads the website, the browser sends the cookie back to the server to notify the website of the user’s previous activity. Cookies were designed to be a reliable mechanism for websites to remember useful information (such as items in a shopping cart) or to record the user’s browsing activity (including clicking particular or specific buttons, logging in or recording which pages were visited by the user as far back as months or years ago).

Utilization of Cookies

A visit to a page on www.itel.services (or other itel.services website) may generate the following types of cookie(s):

Anonymous Analytics Cookies

Every time a user visits a itel.services website, software provided by another organization (such as Google Analytics) generates an ‘anonymous analytics cookie’. These cookies can tell us whether you have visited the site before. Your browser will inform us if you have these cookies and, if you don’t, our website generates new ones. This allows itel.services to track how many individual users we have and how often they visit the site. Unless you are signed in to itel.services (or any other itel.services website), we cannot use these cookies to identify individuals. We use these cookies to gather statistics: for example, the number of visits to a page. If you are logged in to the itel.services website, we will also be provided the details you gave to us for this, such as but not limited to your username and email address.

Registration Cookies

When you register with a itel.services website, such as itel.services, itel.services generates cookies that inform us whether you are signed in or not. Our servers use these cookies to determine which account you are signed in with and whether you are allowed access to a particular Product or Service.

Advertising (Ad) Cookies

These cookies allow itel.services to know whether you’ve seen a specific ad or the type of ad, and for how long you have viewed it. We also utilize cookies to help us direct targeted advertising.

Other Third-Party Cookies

On some pages of our websites, other organizations may also set their own anonymous cookies. They do this to track the success of their products and/or services, or to customize the experience for you. Because of how cookies function, our websites cannot access these Third-Party cookies, nor can the other organization access the data in cookies itel.services uses on our websites. For example, when you share an article or post using a social media sharing button (Facebook, LinkedIn, or other social media outlets) on itel.services, the social network that has created the button will record that you have done this.

How Do I Turn Cookies Off

It is usually possible to stop your browser from accepting cookies or to stop it from accepting cookies from a specific website. Most modern browsers allow you to change your cookie settings. You can usually find these settings in the ‘options’ or ‘preferences’ menu of your browser. To understand these settings, you can use the ‘Help’ option in your browser for more details. It is solely your responsibility to stop cookies in your browser.

Note: If you block the use of cookies, then this will limit the service that we are able to provide to you and may affect your visitor/user experience.

VENDORS, SUPPLIERS, AND SUBCONTRACTORS

itel.services may collect personal information about individuals who are employed by our suppliers and vendors. This business contact and payment information are strictly used to administer existing and future business arrangements.

OTHERS

Additional personal information may be collected, processed, and disclosed for the purposes for which it was collected and for legal compliance purposes, including regulatory reporting, investigation of allegations of wrongdoing, and the management and defense of legal claims and actions, and compliance with subpoenas, court orders, and other legal obligations. For example, we may collect information about individuals that visit our office or other facilities. When we do collect data, such collection shall be relevant, proportionate, and limited to the purposes for which they are processed.

International Cross-Border Personal Information Transfers

itel.services is a U.S.-based, global company. To facilitate our global operations, we may transfer and access such personal information from around the world, including from other countries in which itel.services has operations for the purposes described in this Privacy Policy. itel.services may also transfer your personal information to our third-party processors as detailed here, who may be in a different country. Such countries may have laws that are different, and potentially not as protective, as the laws of your own country.

Whenever itel.services shares personal information originating in the European Economic Area (the “EEA”) with an entity outside the EEA, itel.services will rely on lawful measures such as the Privacy Shield Framework detailed in this Privacy Policy.

If you are visiting our Website(s) from the EEA or other regions with laws governing data collection and use, please note that by providing this personal information you are agreeing to the transfer of your personal information to the United States and other jurisdictions in which itel.services operates in accordance with this Privacy Policy.

Transfer of Personal Information from the EU, United Kingdom, and Switzerland to the United States

itel.services complies with the EU-U.S. Privacy Shield and the Swiss-U.S. Privacy Shield Frameworks (Privacy Shield) as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred to the U.S. from the European Union (EU), the United Kingdom (UK), and/or Switzerland, respectively. itel.services has certified to the Department of Commerce that they adhere to the applicable Privacy Shield Principles with respect to such data. If there is any conflict between the terms in this Privacy Policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern.

To learn more about the Privacy Shield program, please visit http://www.privacyshield.gov.

With respect to personal information received or transferred pursuant to these Privacy Shield Frameworks, itel.services is subject to the investigatory and enforcement powers of the United States Federal Trade Commission (US FTC).

In addition to the protections provided under other sections of this Privacy Policy, itel.services will provide the following protections for personal data transferred from the EU, United Kingdom, and Switzerland to the U.S.

CHOICE

Individuals will be offered a clear, conspicuous, and readily available mechanism to choose (opt-out) whether their personal information is (1) to be disclosed to a third party (other than a third party acting as an agent to perform tasks on behalf of and under the instruction of itel.services or (2) to be used for a purpose that is materially different than or incompatible with the purpose for which it was originally utilized or subsequently authorized by the individual.

Additionally, individuals will be offered a similar choice mechanism to give affirmative or explicit (opt-in) choices on whether their sensitive personal information is to be disclosed to a third party or used for a purpose other than the purposes for which it was originally collected or subsequently authorized by the individual by opt-in choice. However, the explicit (opt-in) choice is not required when the disclosure of sensitive personal information is (1) in the vital interests of the individual or another person; (2) necessary for the establishment of legal claims or defenses; (3) required to provide medical care or diagnosis; (4) necessary to carry out the organization’s obligations in the field of employment law, or (5) related to personal information that is manifestly made public by the individual.

Transfer of Personal Data from the EU, United Kingdom, and Switzerland to Processors in the United States

itel.services may transfer personal information to a processor in the United States solely for processing purposes. A “processor” is a third party who processes personal information on behalf of and in accordance with the instructions of itel.services. When personal information is transferred from the EU, the United Kingdom, and Switzerland to the United States solely for processing purposes, itel.services will comply with the applicable data protection laws including the EU General Data Protection Regulation (or “GDPR”) and the Swiss Federal Act on Data Protection (or “FADP”), respectively, and enter into a contract with the processor to ensure that the processor (1) acts only on instructions of itel.services; (2) provides appropriate technical and organizational measures to protect the personal information against unlawful destruction or accidental loss, alteration, unauthorized disclosure or access; and understands whether onward transfers are allowed; and (3) assists itel.services in responding to individuals exercising their rights under the Privacy Shield Principles, taking into account the nature of the processing.

Onward Transfers to Third Party Agents

After personal information is transferred from the EU, the United Kingdom, and/or Switzerland to the itel.services Privacy Shield Company in the United States, the itel.services Privacy Shield Company may thereafter transfer the personal information to third parties acting as controllers. A “controller” is a person or organization that, alone or jointly with others, determines the purposes and means of the processing of personal information. When itel.services Privacy Shield Company makes such onward transfers to third-party controllers, the itel.services Privacy Shield Company will comply with the Privacy Shield notice and choice principles and enter into a contract with the third-party controller that provides that (1) such personal information may be processed only for limited and specified purposes consistent with the consent provided by the individual; (2) the third party controller will provide the same level of protection as the Privacy Shield principles; (3) the third party controller will notify the itel.services Privacy Shield Company if the third party can no longer meet its obligation to provide the same level of protection for the personal information as required by the Privacy Shield principles; and (4) upon such notice by the third party controller, the third party controller will cease processing the personal information and/or take reasonable and appropriate steps to remediate any unauthorized processing.

Recourse Mechanisms for Personal Data Transferred Under Privacy Shield

Inquiries or complaints regarding transfers of personal data from the EU, United Kingdom, and Switzerland to the U.S. pursuant to Privacy Shield should be directed to:

Itel.services

P.O. Box 2462

Beaumont, TX 77704

Email: privacy@itel.services

Individuals have the possibility, under certain conditions, to invoke binding arbitration for complaints regarding Privacy Shield compliance not resolved by any of the other Privacy Shield mechanisms. Please visit Privacy Shield Annex I for additional information: https://www.privacyshield.gov/article?id=ANNEX-I-introduction.

Liability

In the context of an onward transfer of personal information, the itel.services Privacy Shield Company has responsibility for the processing of personal information they receive under the Privacy Shield and subsequently transfers to a third-party agent. The itel.services Privacy Shield Company will remain liable under the Privacy Shield Principles if their third-party agent processes such personal information in a manner inconsistent with the Privacy Shield Principles unless the itel.services Privacy Shield Company proves that it is not responsible for the event giving rise to the damage.

Accountability for Onward Transfer

itel.services will only transfer or provide direct access to personal information covered by this policy to third parties that have:

made a commitment to respect the privacy rights of the data subject;
limited processing of personal information to comply with customer and/or data controller instructions; and
given itel.services contractual assurances that they will provide at least the same level of privacy protection as is required by applicable privacy laws.

Additionally, itel.services is committed to subjecting all personal information received from European Union (EU) member countries, the United Kingdom (UK), and Switzerland, in reliance on the EU-US and Swiss-US Privacy Shield Frameworks, to the Privacy Shield Frameworks’ applicable Privacy Shield Principles. itel.services will only transfer or provide direct access to EU, UK, and Swiss personal information covered by this policy to third parties that:

are located in a jurisdiction subject to the EU Data Protection Directive or with privacy laws considered to be adequate by the EU,
subscribe to the EU-US and Swiss Privacy Shield Principles, as or
have given itel.services contractual assurances that they will provide at least the same level of privacy protection as is required by the EU-US and Swiss-US Privacy Shield Principles, GDPR, FADP, or EU member state laws implementing the EU Data Privacy Directive.

Accordingly, itel.services requires the following of its onward transfer agents:

data processing and further transfer are limited and to specified purposes;
provision of at least the same level of privacy protection as contemplated by the Privacy Shield Principles;
processing of the personal information transferred in a manner consistent with the organization’s obligations under the Privacy Shield Principles;
takes reasonable and appropriate steps to stop and remediate unauthorized processing; and
provision of notification if the agent decides that it can no longer meet its obligation to provide the same level of protection as is required by the Privacy Shield Principles.

How We Use the Information We Collect

We use your information primarily and as necessary to provide you with the various itel.services Products and Services, including but not limited to one or more of the following ways: to create your accounts and allow the use of our Products, to provide technical support, and respond to Client inquiries, to prevent fraud or potentially illegal activities, enforce our other agreements with you, to notify Clients of application updates, and to inform Clients about new products or promotional offers.

SENSITIVE INFORMATION

itel.services recognizes that for some sensitive information, affirmative express consent from individuals is required and must be obtained if such information is to be (i) disclosed to a third party or (ii) processed for a purpose other than those for which it was originally collected or subsequently authorized by the individuals through the exercise of opt-in choice. In addition, itel.services shall treat as sensitive any personal information received from a third party where the third party identifies and treats it as sensitive.

SERVICE PORTALS

If you have created a user profile on any itel.services service portal (e.g. Knowledge Base support.itel.services), you may access and revise the personal information in your user profile when you log into your account. In general, these portals will only require minimal personal information that is necessary to provide and administer the service.

MARKETING MATERIALS

If you provide us with your email address or other business contact information to enable us to provide communications and information to you, we may use the information for providing such communications including the delivery of press releases and other itel.services marketing materials. You may request to no longer receive itel.services marketing communications by following the “unsubscribe” instructions in emails from itel.services or by sending a request to the contact identified below.

In the rare and unlikely event that itel.services wishes to use an individual’s personal information for a purpose that is materially different from the purpose(s) for which it was originally collected or subsequently authorized by the individuals, itel.services will seek consent in advance as required by applicable law.

Sharing Your Information

We may disclose or report information that individually identifies Clients, Subscribers, or devices in certain circumstances, such as:

(i) if we have a good faith belief that we are required to disclose the information in response to a valid legal process (for example, a court order, search warrant or subpoena, or to defend or respond to legal actions, and as otherwise authorized by law, or in response to lawful requests by public authorities, including to meet national security or law enforcement requirements); (ii) to satisfy applicable laws, (iii) if we believe that the Products and Services are being used in an unauthorized, unlawful or abusive manner, such as to commit a crime, including to report such criminal activity or to exchange information with other companies and organizations for the purposes of fraud protection and credit risk reduction, (iv) if we have a good faith belief that there is an emergency that poses a threat to the health or safety of a person or the general public, (v) in order to protect the rights or property of itel.services, including enforcement of our Intellectual Property Rights and terms of the Agreement(s), and (vi) for all other purposes with your consent. We may also provide your information to third-party companies to perform services on our behalf, including but not limited to payment processing, data analysis, message delivery, hosting services, customer service, and marketing.

If itel.services enters a merger, acquisition, or sale of all or a portion of its assets or business, Client, and Subscriber information, including personal information, will also be transferred as part of or in connection with the transaction as per applicable law.

Data Collection, Usage, and Sharing Practices

Personal and Business Data Collection

itel.services collects customer data to deliver services and support. This includes contact details, business information, and financial data.

Data Sharing with Vendors

Personal and business data may be shared with vendors for financing or payment processing. These vendors are required to maintain confidentiality and comply with the Texas Data Privacy and Security Act (TDPSA), limiting data use to what is necessary. More details on the TDPSA can be found here.

TDPSA Compliance

Customers have the right to access, correct, or delete data and may opt out of non-essential sharing, with requests addressed within 45 days in accordance with the Texas Data Privacy And Security Act.

INFORMATION DISCLOSURE

INTERNAL DISCLOSURE

In general, personal information may be shared within itel.services, where legally permitted for reasonable and appropriate corporate purposes. However, even within itel.services, we restrict access to personal information to those employees, agents, or contractors who need access to carry out their assigned functions.

EXTERNAL DISCLOSURE

itel.services uses vendors and partners for a variety of business purposes, such as to help us develop, deploy, and invoice for the various Products and Services we provide. We share information with those vendors and partners when it is necessary for them to perform work on our behalf. itel.services requires that these vendors and partners protect the customer information we provide to them and limit their use of such information to their respective processing activity. itel.services will only transfer or provide direct access to personal information covered by this policy to third parties that have made a commitment to respect the privacy rights of the data subject; limit processing of personal information to comply with data controller instructions; and provided itel.services contractual assurances that they will provide at least the same level of privacy protection as is required by applicable privacy laws.

Security of Your Information

We implement security measures we believe are reasonable to protect your information. It is important that you protect and maintain the security of your account and you need to immediately notify us of any unauthorized use of your account. Remember, no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot and do not guarantee its absolute security.

Protecting Personal Information

To help protect the confidentiality of personal information, itel.services employs security safeguards appropriate to the sensitivity of the information and in accordance with this Privacy Policy. These safeguards include reasonable administrative, technical, and physical measures to safeguard the confidentiality and security of personal information against anticipated threats and unauthorized access to personal information. No transfer of your personal information will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information. Additionally, we convey safeguard obligations to our agents who receive personal information from or on behalf of itel.services during their relationship with our organization as described above in the section titled External Disclosure.

Transfer of Data

Your information, including personal information, may be transferred to and maintained on, computers, servers, or other data storage located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you reside outside the United States and choose to provide information to itel.services, please note that we transfer the data, including personal information, to the United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Retention of Data

Personal information collected by itel.services will be retained for as long as necessary and legally permitted for the purposes for which it was collected, to provide you with Products and Services, to enforce our legal agreements and policies, and to conduct our legitimate business interests or where otherwise required by law.

Data Integrity

itel.services employs reasonable means to keep personal information accurate, complete, and current, as needed for the purposes for which it was collected.

How to Access and Update Your Information

We generally provide individuals with an opportunity to examine their own personal information, confirm the accuracy and completeness of their personal information, and have their personal information updated, if appropriate.

The ability of an individual to access his or her personal information is not unlimited, however. An individual’s ability to access personal information may be limited, for example, where (i) the burden or expense of providing access would be unreasonable or disproportionate to the risks to the individual’s privacy, (ii) the information should not be disclosed due to legal or security reasons or to protect confidential commercial information; or (iii) providing access would compromise the privacy of another person.

If you have created a user profile on a portal, you may also access and revise the personal information in your user profile when you log into your account.

Individuals who wish to access or update their personal information not accessible via a portal should direct such communications to itel.services Privacy department at:

privacy@itel.services

Third-Party Websites, Plugins or Widgets

itel.services websites, Products, and/or Services may include social networks or other third-party plugins and widgets not operated by us. Accessing these links to other sites is done at your own option and is not part of any of itel.services’s offerings. itel.services has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to review each privacy policy provided at the respective site.

Health Insurance Portability and Accountability Act

The Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) is United States legislation that provides data privacy and security provisions for safeguarding medical information. Client acknowledges and agrees that unless the itel.services Products and Services description expressly states otherwise, the Products and Services do not comply with the requirements of the Health Insurance Portability and Accountability Act, as amended, and its implemented regulations. Unless the Products and Services description expressly states otherwise, Client agrees that it will not use the Products and Services to create, receive, transmit, maintain, store, use, disclose, or otherwise cause the Products and Services to handle Protected Health Information (“PHI”) as defined under HIPAA. Client retains complete and full responsibility to ensure that the Products and Services are only applied to use-case scenarios where the Products and Services do provide the necessary level of security and privacy protections. CLIENT’S AGREEMENT TO THIS PROVISION IS A MATERIAL CONDITION OF MAKING THE PRODUCTS AND SERVICES AVAILABLE TO CLIENT. In addition to any indemnity requirements in these Terms, Client shall indemnify, defend and hold harmless Company, Company Affiliates, and all of the directors, officers, managers, partners, employees, agents, representatives, heirs, successors, and assigns of Company and each of Company’s Affiliates against all actions, claims, losses, penalties, fines, assessments, administrative costs, credit protection costs, damages and expenses (including reasonable attorneys’ fees) arising out of Client’s violation of the provisions of this section, caused in whole or in part by any act or omission of Client, or of anyone employed by or acting as a subcontractor, representative or agent of Client. Any limitation on liability set forth in the terms of the Master Services Agreement or any other agreement between Company or its Affiliates and Client shall not apply to Client’s liability under this provision.

California Privacy Rights

The California Data Protection Act (Cal. Civ. Code §§ 1798.83), also known as S.B. 27 “Shine the Light Law”, applies to a business that owns or retains California residents’ personal information and, requires such business to disclose to its California customers, upon request, the identity of any third parties to whom the business has disclosed personal information within the previous calendar year, along with the type of personal information disclosed, for the third-parties’ direct marketing purposes.

A business subject to California Business and Professions Code Section 22581 and the Privacy Rights for California Minors in the Digital World Act (Cal. Bus. & Prof. Code §§ 22580-22582) must allow California residents under age 18 who are registered users of online sites, services, or applications to request and obtain removal or other forms of anonymization of content or information they have publicly posted. Your request should include a detailed description of the specific content or information to be so removed.

Our Products and Services do not address anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

If you are a California resident and would like to make such a request, email or contact us at: privacy@itel.services

SMS (Text Messaging) Privacy Policy

Overview

itel.services is a Telecommunications Provider that provides UCaaS and CCaaS services to its clients. This campaign will send SMS messages to clients for updates, reminders, 2FA, and promotional messages regarding current or new products and services. All communications are permission-based and comply with SMS best practices.

At itel.services, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your personal information when you engage with us through SMS communications.

Website: www.itel.services

By opting in to receive SMS messages from itel.services, you agree to the terms outlined in this Privacy Policy and our SMS Terms and Conditions. If you have any questions or concerns, please contact us directly.

1. SMS Consent Communication

When you opt in to receive SMS communications from itel.services, we collect your phone number and any other necessary information to communicate with you via text messages. This information is not shared with third parties for marketing purposes. We respect your privacy and are committed to keeping your data secure.

2. Types of SMS Communications

If you have opted in to receive SMS messages from itel.services, you may receive messages regarding the following:

Updates
Reminders
2FA
Promotions or offers (if applicable)

Example messages:

“Update: Your account settings have been changed. If this was not you, please contact support immediately at support@itel.services. Message and Data rates may apply. Reply “STOP” to Opt-out.”
“Reminder: Your itel.services installation is scheduled for [DATE] at [TIME]. Reply CONFIRM to confirm or RESCHEDULE to change. Message and Data rates may apply. Reply “STOP” to Opt-out.”
“2FA: Your itel.services verification code is [123456]. Enter this code to complete your login. Do not share this code with anyone. Message and Data rates may apply. Reply “STOP” to Opt-out.”
“Exciting news! Reply “YES” to review our latest products and services available to all itel.services customers! Message and Data rates may apply. Reply “STOP” to Opt-out.”

3. Potential Fees for SMS Messaging

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

4. Opt-In Method

You may opt-in to receive SMS messages from itel.services in the following ways:

QR Code that sends an Opt-In message
Opt-in link to a web form and selecting the Opt-in for messaging check box
Check an Opt-in consent check box on the signed proposal
Provide verbal consent while communicating with a itel.services employee

5. Opt-Out Method

You have the right to opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive from itel.services.

6. Help and Support

If you are experiencing any issues or need assistance, you can reply with the keyword “HELP” to any SMS message you receive.

7. Additional Options

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms. By not providing consent, you will not receive SMS communications from itel.services.

8. Standard Messaging Disclosures

Message and data rates may apply depending on your carrier’s plan.
You can opt out at any time by texting “STOP” to any SMS message you receive from itel.services.
For assistance, text “HELP” or visit our Privacy Policy and Terms and Conditions.
Message frequency may vary.

Changes to Our Privacy Policy

itel.services reserves the right to change this Privacy Policy at our discretion subject to business or legal requirements. You are advised to review and check this Privacy Policy from time to time and particularly before you provide personal information to itel.services. Changes to this Privacy Policy are effective when they are posted on this page. By continuing to use our Products and/or Services you are agreeing to be bound by any changes or revisions made to this privacy policy.